[ltp] Suggestions for thinkpad repair

[Harry Mangalam]

A follow-up on the dying 770X saga.  

I had purchased the 770X as a refurb with a 90 day waranty & an extended 1 year warranty on top of that. Those had expired (and the 1 year extended war. wasn't needed as it turns out - see below).

However.  IBM honored the original warranty, IN FULL!  Even the battery, which was clearly out of warranty. I have nothing but good things to say about their service. 
Whewn i called to find out where they would rec to send it for repair, they asked for the serial number and told me that it was still under warranty.  They shippedout a special box to ship it in, I
sent it out the next day (so one days delay was MY fault), an dthen called for Airborne to pick it up.
7 days from my original call, it was back in my hands, with new motherboard, CPU, BIOS AND battery.  Aside from a fright when I tried to boot up with a DIMM that wasn't seated correctly (my fault),
it's perfect.  The replacements corrected a funny boot-when-warm problem and the battery life is back to being phemonenal (est 3.5 hrs with a full charge).

So sometimes companies surprise you.  Compared to some colleagues' experiences with misbehaving Powerbooks, this was mind-boggling to me.

Way to go, IBM!

Harry (who is generally pretty cranky and hard-to-please)

Harry Mangalam wrote:
> 
> ^%$^%$^%$&^%$
> 
> That said, can anyone suggest a thinkpad 770X repair place with whom they've had decent success and not too much frustration?  OR is IBM the only place to go?
> 
> I'm in the S.Calif area if there's one local, if it makes a difference..
> 
> Of course, 2 months after the warranty expires...
> 
> --
> Cheers,
> Harry
> 
> Harry J Mangalam -- (949) 856 2847 (v&f) -- hjm@ncgr.org || mangalam@home.com
> 
> ----- The Linux ThinkPad mailing list -----
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-- 
Cheers,
Harry

Harry J Mangalam -- (949) 856 2847 (v&f) -- hjm@ncgr.org || mangalam@home.com

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