[ltp] DVD/CD trouble, and my experience with IBM tech support

[Tom Grydeland]

On Mon, 21 May 2001, Brad Langhorst wrote:

> Are you *sure* they replaced the cd drive?

Yes.
 * They had me wait a week for the part
 * The new drive is much quieter than the old one
 * I noted down the serial number before shipping it off

> You are using different cds when you reproduce the error, right?

Obviously.

> good luck

Thanks.


-- 
//Tom Grydeland <Tom.Grydeland@phys.uit.no>

	"you cannot perceive beauty but with a serene mind." -- H. D. Thoreau


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