[ltp] Linux, Thinkpads and IBM warranties

[Albin Blaschka]

Tony wrote:
> What issues and experiences have any of you had with Linux on your
> Thinkpad and IBM's warranties?  Has anyone had a repair issue in which
> Linux was install (dual boot or only Linux) and IBM give you a
> problem?  Or do you have to resort to reinstalling windows only before
> contacting IBM?
> 
> Tony

Hello,

I own a TP R40 with Dualboot and after a few month the Combo drive did 
not work anymore. So I went to the dealer where I bought my baby ;-) and 
told them my problem. What they told me was not so fine: I would have to 
reformat my HD that they can send the whole Laptop (including 
powercord!) to IBM and it will take at least 4 to 6 weeks to get it 
back... Not so funny...

I then looked up the service line on the IBM website and called IBM 
directly. After giving two times (I was connected to another line) my 
data and all informations about the problem, I was called back after 10 
minutes by a technician who again wanted to hear my story and then said 
that he will send me a new drive. The drive arrived three days later 
with detailed instructions  how to send the old not working drive back 
to IBM at no charge. Happy again!

I told them that I was using LINUX, it was absolutely no problem, on the 
contrary, I had the impression that the technician thought that he has 
somebody who is knowing what he is talking about when he says "The drive 
  is not working anymore, does not matter which media I use" ;-)

best wishes from Austria ;-)

Albin