[ltp] Z Series

[Sean O Sullivan]

Honey wrote:
> Do others find IBM service very often take the default option of
> assuming customer damage and warning you you'll have to pay, unlike
> experience with previous vendors, who generally didn't?  Maybe it's
> just UK call centres.
> Honey

Contacted IBM support twice, was not overly impressed...
Live in Ireland, and they seem to be confused as to the status of the 
Irish center - since IBM do have a presence in Ireland - so GB tech 
support won't deal with me, and I only manage to get through to some 
caretaker-type person when I try contact IBM Ireland...

I'm still trying to convince IBM that a corrupt EEPROM on ethernet 
controller is a problem - they're trying to tell me it's ok (windows 
works but reports EEPROM corrupt, Linux doesn't work, I need to 
recompile drivers commenting out refs to EEPROM & manually setting 
"EEPROM ok = 1" or something similar... ) and if I persist, that they do 
not support Linux.
For the time being I've given up trying to reason with them - I have 
another yr on warranty, so I think I'll just wait till I'm in the mood 
to deal with it (after a few whiskeys some Saturday?).

Don't get me wrong however, I think the thinkpads are great, wouldn't 
touch another laptop after having two (r31, t41). Only way I could fault 
them would be as was mensioned previously - certain areas of the 
structure do not seem 'strengtened' enough -- as in they seem to bend, 
where they shouldn't? That is about only thing I can say against the 
thinkpads themselves, support - well I prefer to be supplied with 
abundance of manuals telling me how to fix something, and get lousey 
support, compared to getting no manuals, and getting vary support 
(depending on the person you get through to I find).

Regards,

Sean