[ltp] OT: Lenovo Return Policy Advice

[James Knott]

Michael B Allen wrote:
> Sorry this is a little OT but I know people here are probably really
> savvy about this sort of thing.
>
> I just got a brand new T61 and it's making all sorts of nasty noises
> from the speakers and keyboard.
>
> So I want to return it but they won't take it unless I pay a whopping
> 15% restocking fee AND shipping. They claim there must be one attempt
> to repair it before they will accept the return without fees. I don't
> want a brand new repaired laptop and I'm annoyed and just want my
> money back.
>
> Anyone have any advice or did I just get screwed out of $200?
>
> Mike
>   
Generally speaking, a vendor is under no responsibility to take back 
something you don't want anymore.  If it is defective, get it repaired 
under warranty, as that's the limit of their responsibility.  If you 
bought a new car, would you expect the dealer or manufacturer to take it 
back, simply because something needed to be repaired?


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