[ltp] OT: Lenovo Return Policy Advice

[James Knott]

Michael B Allen wrote:
> On 2/18/08, James Knott <james.knott@rogers.com> wrote:
>   
>> Michael B Allen wrote:
>>     
>>> Sorry this is a little OT but I know people here are probably really
>>> savvy about this sort of thing.
>>>
>>> I just got a brand new T61 and it's making all sorts of nasty noises
>>> from the speakers and keyboard.
>>>
>>> So I want to return it but they won't take it unless I pay a whopping
>>> 15% restocking fee AND shipping. They claim there must be one attempt
>>> to repair it before they will accept the return without fees. I don't
>>> want a brand new repaired laptop and I'm annoyed and just want my
>>> money back.
>>>
>>> Anyone have any advice or did I just get screwed out of $200?
>>>
>>> Mike
>>>
>>>       
>> Generally speaking, a vendor is under no responsibility to take back
>> something you don't want anymore.  If it is defective, get it repaired
>> under warranty, as that's the limit of their responsibility.  If you
>> bought a new car, would you expect the dealer or manufacturer to take it
>> back, simply because something needed to be repaired?
>>     
>
> Fair enough. But would they charge me $3000 to return the car if I
> decided I simply didn't like it?
>
> Mike
>   
I suspect they wouldn't even take it back, as simply by driving it, 
you've already depreciated it by more than their profit.  Restocking 
fees are common.


-- 
Use OpenOffice.org <http://www.openoffice.org>