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<p><b>This is an automated response. We're currently working on a skeletal workforce due to the Covid-19 pandemic and it may take us 4-5 days to respond to your email. We apologize for the delay.</b></p>
<p>Para sa account specific concerns, please make sure na naisulat ninyo sa email ang inyong Loan Account Number at Date of Birth, para mapabilis ang inyong transaction.</p>
<p>Here’s a quick guide para sa mga dapat asahan ngayong new normal:</p>
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<li>Para sa mga loan customers na nag-avail ng grace period para sa mga due dates mula March 17-May 31, ang inyong loan term ay na-extend at ito ay naka-reflect na sa mobile app. Makikita rin ang equivalent na accrued interest para dito. Siguraduhin lamang na gamit ang latest version ng Home Credit app para makita ang tamang impormasyon.<br />
For more information, visit: <a href="https://homecredit.ph/payments/frequently-asked-questions/" rel="noreferrer noopener" tabindex="-1" target="_blank" title="https://homecredit.ph/payments/frequently-asked-questions/">https://homecredit.ph/payments/frequently-asked-questions/</a>.</li>
<li>If you’re contacting us about <b>payment arrangements</b>, feel free to call us at <b>02(7753-5712)</b> to discuss your options. </li>
<li>Gift payment eligibility will not be affected by the grace period and will automatically be applied on your account. You just need to make sure to keep your account updated according to the new installment schedule.</li>
<li>For credit card customers, siguraduhing magbayad ng at least minimum amount due para mapanatiling active ang inyong card at maiwasan ang late payment fee.</li>
<li>Maaari ninyong puntahan ang <u><a href="http://bit.ly/HCPayNow" rel="noreferrer noopener" tabindex="-1" target="_blank" title="http://bit.ly/hcpaynow">bit.ly/HCPayNow</a></u> para magbayad online o tignan ang list of available payment partners <u><a href="https://homecredit.ph/payments/" rel="noreferrer noopener" tabindex="-1" target="_blank" title="https://homecredit.ph/payments/">dito</a>.</u></li>
<li>Para sa mga enrolled sa ADA, we have resumed regular bank debiting on your loan due date in the month of June. We will resume regular debiting <b>three days</b> before your due date from <b>July 1 due date onwards</b>.</li>
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