Today I received the following:

"While host controllers handle USB devices, our support for laptops and pre-built desktop PCs with Intel components is restricted due to lack of system documentation and limited troubleshooting capabilities. And if you need drivers, they should come from your system manufacturer's support team's driver page because their drivers are specialized while ours are generic."

Our benchmarking period began on December 28, 2024 and continues to the present. The download of current drivers is complete. We are currently prospecting a project, and the client has a number of Lenovo X Series laptops that they want to look into using before making any purchases. Now I know what steps to follow to hopefully remedy the problem.

On Wed, Apr 2, 2025 at 10:53 PM Yves Dorfsman via Linux-Thinkpad <linux-thinkpad@linux-thinkpad.org> wrote:

On 2025-04-02 18:24, mylesmorales1940@gmail.com wrote:
> This is a new Ubuntu 22.04.5 Pro installation. Initially up until December 28, 2024 there was no issue a complete powering off. Clicked on the pop up screen to upgrade from 22.04 to 24.04 and this is when the issue began. I have upgraded the bios from 1.75 to 1.80, followed and completed a number of suggestions but the laptop will not turn off. Interesting enough I am testing a dual-boot x470 with the same linux distro plus windows 11. This issue does not happen on this laptop.
>
> Any suggestions?

It could be a hardware issue. Any reason you're using Ubuntu 22.04 over 24.04 (the current LTS). What happens when you boot from Ubuntu live USB image, can you shutdown it down from the command line, or from the gnome menu?

Yves.

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