[ltp] Trying to get a replacement battery from IBM!

[James Hawtin]

Th thought I would send this off to the list, cos it would give people a
laugh.

All I am trying to do is to order a replacement battery for my thinkpad
770X pretty easy huh? NO!

So lets navigate the horribly layed out web site in the UK.... and
rubbish phone support, try finding this yourself.....

OK I End up at!

http://www.pc.ibm.com/qtechinfo/TJEK-3QZTZJ.html?lang=en_UK&page=brand&brand=IBM+ThinkPad%7CThinkPad+770X%7C9549%7C7AO&family=IBM+ThinkPad%7CThinkPad+770X&machineType=IBM+ThinkPad%7CThinkPad+770X%7C9549&model=IBM+ThinkPad%7CThinkPad+770X%7C9549%7C7AO&doctype=Parts+information&subtype=Power

Ah ha the part number is 83H6738

Continuing going though web site again

http://www2.de.ibm.com/en_GB/machineframe_ibm_thinkpad_217_0.html?ThinkPad_770X&9549-7A0

Ah... lets look here damn no "add to cart" option Dang!

Lets look somewhere else

Ok found it somewhere else

http://www5.pc.ibm.com/uk/products.nsf/aa85307080a89ec38525667b004d6adf/1bfa4cf7aed3f6fd80256531001177ab?OpenDocument

and the price is 200 quid ok expensivve but Ok I guess...

Now I phone shop not heard of that part, yes right it came right off the
web site, get put though lots of people, ah you need 12JU0433 Hmm ok...
get put though to someone else That will be 500 pounds! WHAT THE ....!
Click as phone goes down.

Ok check US web site experience

Got to http://www.ibm.com
enter 83H6738 and search

chick on first link

http://commerce.www.ibm.com/cgi-bin/ncommerce/ProductDisplay?prrfnbr=20186&cntrfnbr=1&prmenbr=1&cntry=840&lang=en_US

Chick on add to cart

price 232 dollars 165 pounds...

Damn can't proceed cos I am in the UK with a third world web site!

As to the continution suppliers what a joke they are in the US, delivery
50 dollars to the UK, And don't accept international orders over 150
dollars So have to do an electronic fund transfer that costs another 50
dollars! so igo.com list the battery for 169 dollars and it costs 100
dollars to get it here.... and even then its a CLONE! 

Is this all some bad ibm joke!

Summary Web site in US perfect, Web in UK, rubbish!

James



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