[ltp] T-20 LCD go out?

[Tim Prince]

----- Original Message -----
From: <wfullam@bellsouth.net>
To: <linux-thinkpad@www.bm-soft.com>
Sent: Friday, May 11, 2001 9:03 PM
Subject: Re: [ltp] T-20 LCD go out?


> In <Pine.SOL.4.21.0105111436520.11119-100000@laffytaffy.cs.umd.edu>,
on
> 05/11/01
>    at 02:40 PM, Bill Arbaugh <waa@cs.umd.edu> said:
>
>
> >[Has anyone had a T-20 LCD go almost completely dark?  I turned on my
> >[machine this morning and I can barely (if it all) see the display.
The
> >[brightness control does nothing.  Fortunately, I can still hook a
> >[monitor up and get a display so the video card is still good.  I'm
> >[pretty sure it's hardware, but I thought I'd ask just in case.
>
> If still under warranty, just call 1-800-IBM-SERV (in the US) and
request
> a repair. They will ship you a box to return the unit for service.
Then
> they will ship it back to you repaired; turn-around was/is 48-72
hours,
> but earlier this year they had a problem with LCD panel stocks. Make
sure
> you check on the turn-around and confirm. This process is pretty
painless.
>
> At my former place of employment, we saw this on a number of units.
All
> were replaced under warranty. I would remove the HDD just to be on the
> safe side. Even if you state on the return checklist to NOT reformat
the
> HDD, it can happen. Also be very deliberate with the CSR; if you have
> already performed the standard troubleshooting explain that clearly.
This
> can save you some time. They will be very unsure about Linux so don't
> mention it; it only confuses most people; this is similar to problems
I
> have had with OS/2.
>
> Video output via external means and a very dim or nearly dark LCD is a
> failure of either the panel or the sub-system; most likely a bad
panel.
> Either are covered under warranty as long as you have not been playing
> Frisbee with the unit.
>
> IBM's support site has a link to confirm warranty information. Out of
> Warranty repairs are (were) capped at something like $1054.00 US, not
> including tax, handling. In other words, it can't be higher than that
for
> any and all work on the laptop. LCD panels had been around $900, if
memory
> serves.
>
> We also had a number of users that like to bounce their T-20/T-21.
Never
> understood why <vbg>. Hope that helps.
>
> ThankYouKindly!
>
> Willard E. Fullam III
I hope for longer life from my T-20 now that my employer can't afford to
send me on so many flights.  Typical airline seats are designed just so
that the person ahead of you who likes to bounce his seat back will be
able to catch and crush your LCD panel.


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