[ltp] Service

[Atul Chitnis]

On Tue, 8 Apr 2003, Steve Barr wrote:

> You might try talking where there's a chance of someone
> in a position to change things listening:

Been there, done that, got the T-Shirt. The most impressive result was the 
automatic response system ;-)

I have been battling with IBM, Thinkpads and Linux since the mid-90's - 
there is precioous little that I haven't tried so far.

> Complaining to this list just wastes your time, IMO.

Ummm, that was a complaint? Sorry if it came across that way - I actually
meant it to show how pleased I am with the (unofficial) IBM Thinkpad
support for Linux.

> > And IBM hides these guys behind the "unsupported" marketing stand.
> 
> A few knowledgable people does not make a worldwide
> support infrastructure which earns its keep.

Ahem - "few"? Actually, at the support personnel level, I have yet to find 
someone *not* knowledgable enough to help me. Maybe it has something to do 
with the fact that in the places I operate in (India and Europe), Linux is 
pretty much mainstream.

IAC, this is the same argument all over again. No point raking that up.

Atul

-- 
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Atul Chitnis       | achitnis at exocore.com
Exocore Consulting | http://www.exocore.com
Bangalore, India   | +91 (80) 344-0397
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