[ltp] Thinkpad warranty not covering screen white spots damage?
dasDasein
linux-thinkpad@linux-thinkpad.org
Mon, 24 Sep 2007 16:37:49 -0400
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Mine are visible from particular angles of view (left and right angles of
view), fortunately straight on view is not so bad. They have been slowly
getting worse (growing in number of pixels) over the past year or so. They
are also visible in the bios screen. They now are a dozen to two dozen
pixels in two groups. I call them white pixels, but there are usually
lighter in color than whatever the existing background color is, making them
stand out as whitish. However, I believe very dark backgrounds, near black
seem to help. Most applications have a light or off white background and
they actually really stand out on light background for some reason. When I
first saw them I thought it was something on the screen that needed
cleaning. I will experiment more with it, when I get it back from IBM.
What is rather annoying is that when I initially called IBM and explained
the problem they sounded like they new what it was and could take care of
it, but did not say anything about it not being covered by warranty. Then
they called me to tell me it would cost $750 to replace to replace the
screen. If I knew it was not covered by warranty, I would not have bothered
to send it in the first place. It has been gone for about a week now.
On 9/24/07, Maciej Musial <maciejrobert@gmail.com> wrote:
>
> Hi,
> I'm not sure what kind of white spots have you got but on my T40p I've
> noticed a light spot in the corner - after about two mounts I've
> forgot about it. Now I checked it - it disappeared.
> Maybe your is the same kind of spot :)
>
>
> 2007/9/24, dasDasein <das@dase.in>:
> > They quoted me $750 USD to replace screen... OUCH! I won't be putting
> any
> > more money in my x40 and it should still has some life left in it. The
> > white spots are not a horrible problem, but I was hoping it would be
> covered
> > under the existing warranty. I started noticing the problem after about
> the
> > first year of use and it has slowly been getting worse.
> >
> > I noticed specials on X61's from Lenovo are starting at $1025 USD now
> ;^)
> > although they only come with 1 year warranty included. My x40 came with
> 3
> > years.
> >
> > I also hear rumors that Apple may come out with an ultralight
> MacBook. I
> > will probably wait a while and see.
> >
> >
> > On 9/24/07, Mike Shaw <mdshaw89@gmail.com> wrote:
> > > On 9/24/07, dasDasein <das@dase.in> wrote:
> > >
> > > > I called IBM service last week for my Thinkpad x40 which is still
> under
> > warranty until December. I explained that it has been getting white
> spots
> > on the screen. They sent a box for it to ship and after a few days I
> have
> > received a call that they have removed the screen for testing and all
> check
> > out O.K. EXCEPT for the white spots, which they tell me is due to
> pressure
> > damage and is not covered under warranty.
> > > >
> > > > Has any one else experienced this. Have you had white spots
> repaired
> > (screen replaced) under warranty?
> > >
> > > Your response does not surprise me. I had the same issue happen with
> my
> > work laptop, a IBM branded T41,(I work at IBM) and I was told the same
> > thing. Basically I have been living with mine for the past 3 years. I
> > don't know of anyway to get rid of or "re-surface" the screen other than
> > just replacing it. But it looks like for this it will be at your own
> cost.
> > >
> > > Good luck,
> > >
> > > Mike
> > > --
> > > "Darn bushes yowling at me again." - Old Man Wickles in Scooby Doo 2:
> > Monsters Unleashed
> >
> >
> --
> The linux-thinkpad mailing list home page is at:
> http://mailman.linux-thinkpad.org/mailman/listinfo/linux-thinkpad
>
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Mine are visible from particular angles of view (left and right angles of view), fortunately straight on view is not so bad. They have been slowly getting worse (growing in number of pixels) over the past year or so. They are also visible in the bios screen. They now are a dozen to two dozen pixels in two groups. I call them white pixels, but there are usually lighter in color than whatever the existing background color is, making them stand out as whitish. However, I believe very dark backgrounds, near black seem to help. Most applications have a light or off white background and they actually really stand out on light background for some reason. When I first saw them I thought it was something on the screen that needed cleaning. I will experiment more with it, when I get it back from IBM.
<br><br>What is rather annoying is that when I initially called IBM and explained the problem they sounded like they new what it was and could take care of it, but did not say anything about it not being covered by warranty. Then they called me to tell me it would cost $750 to replace to replace the screen. If I knew it was not covered by warranty, I would not have bothered to send it in the first place. It has been gone for about a week now.
<br><br><div><span class="gmail_quote">On 9/24/07, <b class="gmail_sendername">Maciej Musial</b> <<a href="mailto:maciejrobert@gmail.com">maciejrobert@gmail.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi,<br>I'm not sure what kind of white spots have you got but on my T40p I've<br>noticed a light spot in the corner - after about two mounts I've<br>forgot about it. Now I checked it - it disappeared.<br>Maybe your is the same kind of spot :)
<br><br><br>2007/9/24, dasDasein <<a href="mailto:das@dase.in">das@dase.in</a>>:<br>> They quoted me $750 USD to replace screen... OUCH! I won't be putting any<br>> more money in my x40 and it should still has some life left in it. The
<br>> white spots are not a horrible problem, but I was hoping it would be covered<br>> under the existing warranty. I started noticing the problem after about the<br>> first year of use and it has slowly been getting worse.
<br>><br>> I noticed specials on X61's from Lenovo are starting at $1025 USD now ;^)<br>> although they only come with 1 year warranty included. My x40 came with 3<br>> years.<br>><br>> I also hear rumors that Apple may come out with an ultralight MacBook. I
<br>> will probably wait a while and see.<br>><br>><br>> On 9/24/07, Mike Shaw <<a href="mailto:mdshaw89@gmail.com">mdshaw89@gmail.com</a>> wrote:<br>> > On 9/24/07, dasDasein <<a href="mailto:das@dase.in">
das@dase.in</a>> wrote:<br>> ><br>> > > I called IBM service last week for my Thinkpad x40 which is still under<br>> warranty until December. I explained that it has been getting white spots<br>> on the screen. They sent a box for it to ship and after a few days I have
<br>> received a call that they have removed the screen for testing and all check<br>> out O.K. EXCEPT for the white spots, which they tell me is due to pressure<br>> damage and is not covered under warranty.<br>
> > ><br>> > > Has any one else experienced this. Have you had white spots repaired<br>> (screen replaced) under warranty?<br>> ><br>> > Your response does not surprise me. I had the same issue happen with my
<br>> work laptop, a IBM branded T41,(I work at IBM) and I was told the same<br>> thing. Basically I have been living with mine for the past 3 years. I<br>> don't know of anyway to get rid of or "re-surface" the screen other than
<br>> just replacing it. But it looks like for this it will be at your own cost.<br>> ><br>> > Good luck,<br>> ><br>> > Mike<br>> > --<br>> > "Darn bushes yowling at me again." - Old Man Wickles in Scooby Doo 2:
<br>> Monsters Unleashed<br>><br>><br>--<br>The linux-thinkpad mailing list home page is at:<br><a href="http://mailman.linux-thinkpad.org/mailman/listinfo/linux-thinkpad">http://mailman.linux-thinkpad.org/mailman/listinfo/linux-thinkpad
</a><br></blockquote></div><br>
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