[ltp] OT: Lenovo Return Policy Advice

[Michael B Allen]

On 2/18/08, James Knott <james.knott@rogers.com> wrote:
> Michael B Allen wrote:
> > Sorry this is a little OT but I know people here are probably really
> > savvy about this sort of thing.
> >
> > I just got a brand new T61 and it's making all sorts of nasty noises
> > from the speakers and keyboard.
> >
> > So I want to return it but they won't take it unless I pay a whopping
> > 15% restocking fee AND shipping. They claim there must be one attempt
> > to repair it before they will accept the return without fees. I don't
> > want a brand new repaired laptop and I'm annoyed and just want my
> > money back.
> >
> > Anyone have any advice or did I just get screwed out of $200?
> >
> > Mike
> >
> Generally speaking, a vendor is under no responsibility to take back
> something you don't want anymore.  If it is defective, get it repaired
> under warranty, as that's the limit of their responsibility.  If you
> bought a new car, would you expect the dealer or manufacturer to take it
> back, simply because something needed to be repaired?

Fair enough. But would they charge me $3000 to return the car if I
decided I simply didn't like it?

Mike