[ltp] Re: Lenovo Service and Support - My last Thinkpad

[Axel Braun]

Peter Lemken wrote:

[...] 

> What pisses me off in particular is the way I was treated as a customer.
> Not a single apology for the delay and reaction time and not a single
> effort to find a solution for the problem; mere shoulder shrugging is all
> I got.
> 
> I am sure my company will rethink its decision to buy Lenovo notebooks
> that is in planning right now; we can't use that kind of business policy
> in a professional environment.

Unfortunately this goes in line with the current perception, that the Lenovo
support is far behind from what we have been used from IBM. It may be a
good example for 'customer support' for the german c't magazine as well.

Up to now I've ordered my laptops as well with the 3year on site warranty.
May be worth to rethink this.

Ax
-- 
Linux on a ThinkPad: www.axxite.com/brn