[ltp] lenovo support for linux

Florian Manschwetus linux-thinkpad@linux-thinkpad.org
Tue, 04 Aug 2009 16:07:22 +0200


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Today I've had a call from Peter Reinhart (Lenovo Germany)
He told me that lenovo gives absolutely NO support for linux related=20
trouble with T60 or any other model which wasn't sold with linux=20
preloaded. Furthermore the won't give any support for any thinkpad model =

used with a different OS than those available as preinstalled.

Furthermore he told me that my specific t60 is still not replaced in=20
complete, after 3 or 4 mainboard replacements, because the mainboard was =

replaced every time for a different reason. Now the current smaller=20
problems will be repaired, than I could pick it up.
Additionally my 3 year warranty was timed out during the time it was in=20
repair center, waiting for a decision from lenovo, he told me that he=20
will ask someone for some warranty extension, maybe there is a small chan=
ce.

Nice outcome after four month and a lot of additional work on my side.
And every time we have had progress it was based on my initiative.
Yeah really that is for what I have paid 2000 euro (student promotion,=20
no idea what the real price would have been for this one).

So guys, no we are on our own, lenovo won't give us any help for=20
problems aren't reproducible with the PRELOADED windows, yes the=20
preloaded one this was pointed out from Peter Reinhart.

One really disappointed customer,
Florian

p.s. currently I see now real chance to get back a trustworthy platform=20
for further work on the sys-kernel/thinkpad-sources stuff, sorry, but=20
until my TP runs fine again, I can't really test the patch composition,=20
so I won't set something online.


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