[ltp] lenovo support for linux

Tue, 04 Aug 2009 17:34:06 +0200

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Am 04.08.2009 16:42, schrieb Jesse Sheidlower:
> On Tue, Aug 04, 2009 at 04:32:09PM +0200, Jochen Schulz wrote:
>> Florian Manschwetus:
>>>
>>> [...] Furthermore the won't give any support for any thinkpad model
>>> used with a different OS than those available as preinstalled.
>>
>> Well, the question is what he meant by "support". At least in Germany
>> (where I guess you are located, too), they are legally *obliged* to do=

>> warranty repairs, no matter which operating system you use, unless the=

>> OS actually damaged the hardware physically (or perhaps by flashing a
>> corrupot BIOS).
>
> For what it's worth, I had a difficult problem with a T41 repair
> along these lines, as the OP said:
>
>> Additionally my 3 year warranty was timed out during the
>> time it was in repair center, waiting for a decision from
>> lenovo, he told me that he will ask someone for some
>> warranty extension, maybe there is a small chance.
>
> I had had a recurring fan problem, where the fan would stop
> working, often then leading to the mobo overheating; I sent it
> back four times over the three-year warranty period to have it
> replaced, and each time they swore that they had fixed
> it. When it broke yet again I made a big fuss that they had
> proved repeatedly that they could not fix it, and I wanted the
> entire machine replaced, and I said specifically that the
> warranty was running out and that I did not want them to "fix"
> it again, and then have it break in another month and then
> have them tell me that it was out of warranty. They promised
> that this wouldn't happen, but refused to replace the
> machine. And of course that's exactly what happened: the fan
> died after a month and they said "Too bad, it's out of
> warranty."
>
> I had to make a huge commotion, including writing an angry
> letter to the CEO of IBM, before they agreed to replace the
> machine for me.
>
> The original machine was running FreeBSD, BTW, but I have
> Debian on the T60 that finally arrived to replace it.
Correct me if I miss understood you, but they have given you a T60 with=20
debian preinstalled?
If yes could you give me more information about exact model and features?=

Florian
>
> Jesse Sheidlower

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