[ltp] Re: lenovo support for linux

Tue, 04 Aug 2009 17:41:23 +0200

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Am 04.08.2009 17:13, schrieb Shannon McMackin:
> Florian Manschwetus wrote:
>> Today I've had a call from Peter Reinhart (Lenovo Germany)
>> He told me that lenovo gives absolutely NO support for linux related
>> trouble with T60 or any other model which wasn't sold with linux
>> preloaded. Furthermore the won't give any support for any thinkpad
>> model used with a different OS than those available as preinstalled.
>>
>> Furthermore he told me that my specific t60 is still not replaced in
>> complete, after 3 or 4 mainboard replacements, because the mainboard
>> was replaced every time for a different reason. Now the current
>> smaller problems will be repaired, than I could pick it up.
>> Additionally my 3 year warranty was timed out during the time it was
>> in repair center, waiting for a decision from lenovo, he told me that
>> he will ask someone for some warranty extension, maybe there is a
>> small chance.
>>
>> Nice outcome after four month and a lot of additional work on my side.=

>> And every time we have had progress it was based on my initiative.
>> Yeah really that is for what I have paid 2000 euro (student promotion,=

>> no idea what the real price would have been for this one).
>>
>> So guys, no we are on our own, lenovo won't give us any help for
>> problems aren't reproducible with the PRELOADED windows, yes the
>> preloaded one this was pointed out from Peter Reinhart.
>>
>> One really disappointed customer,
>> Florian
>>
>> p.s. currently I see now real chance to get back a trustworthy
>> platform for further work on the sys-kernel/thinkpad-sources stuff,
>> sorry, but until my TP runs fine again, I can't really test the patch
>> composition, so I won't set something online.
>>
> Does that really surprise you?
>
> I don't expect any hardware vendor to offer support on an OS they didn'=
t
> ship pre-loaded on the machine. It's a cost factor. You may not like it=
,
> but that's how it is. You can learn to mask your OS based on what you
> say to them on the phone. This is what I've done, but all my problems
> have been mechanical on the ThinkPads I've used.
>
> I work for IBM and I can't even open a ticket on a problem with my
> ThinkPad unless it's a clear-cut hardware problem. Everything with Linu=
x
> is a community-based support effort just like it is out in the real
> world. Companies can't afford to hire the skills or train their
> employees in a support center on the variety of Linux distros out there=
=2E
>
> I don't know what kind of issues led to the replacement of your planar
> every time, but it must have been drastic. Unfortunately, if it was a
> systemic issue that wasn't easy to diagnose with Lenovo, then that's wh=
y
> your experience was poor.
The bad point is the fact that my T60 is one of the early ones, based on =

the CoreDuo not on the Core2Duo. It currently looks to me, that there=20
are some elemental issues with the CoreDuo chipsets, just maybe some=20
developer at ati or where ever even missed some special difference=20
between theses two CPU generations, which are often mistakenly put in=20
same bucket, despite the huge differences between them.

Florian
>
> I don't like it, you don't like it and nobody likes it. It's just the
> way it is. ThinkPads are one of the best laptops out there and if you
> want to use Linux, you're doing a lot of self-support...
>

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