[ltp] Lenovo Customer Feedback Letter

[Andrew Crawford]

dag-ltp@emailias.com wrote:
> There was a rebate associated with this unit and I sent in the forms.  In August I got a reject form asking for information that wasn't on the email the original form had requested.  I found the extra information and sent that in.  After another couple months, I called to check on the rebate.  Over the course of two weeks, I called the rebate telephone line three times.  The first two times, no one answered and I left messages that weren't returned.  The third time, the voice mailbox was full.  Then I called IBM-SERV on November 6th and spoke to a gentleman named Mohammed regarding the rebate.  He got the matter straightened out and I had a check in hand in less than a week!  Not only that, but he called me to make sure I received the check because he noticed a mistake in my mailing address.  Now that's service! 

Lucky you.  Lenovo's website had some weird glitch when I tried to
register for my rebate.  I never got the email required to file the
rebate and, I couldn't re-register because it said my serial number had
already been used.  Three emails to customer support went completely
unanswered.  When I called and said I wanted to return the unit if they
weren't going to fulfill the rebate, they insisted there would be a
restocking fee.

Between this sort of thing and the recent quality problems, I'm not very
optimistic about the future of the ThinkPad.

Andrew Crawford