Today I received the following:
"While host controllers handle USB devices, our support for laptops and
pre-built desktop PCs with Intel components is restricted due to lack of
system documentation and limited troubleshooting capabilities. And if you
need drivers, they should come from your system manufacturer's support
team's driver page because their drivers are specialized while ours are
generic."
Our benchmarking period began on December 28, 2024 and continues to the
present. The download of current drivers is complete. We are currently
prospecting a project, and the client has a number of Lenovo X Series
laptops that they want to look into using before making any purchases.
Now I know what steps to follow to hopefully remedy the problem.
On Wed, Apr 2, 2025 at 10:53 PM Yves Dorfsman via Linux-Thinkpad <
linux-thinkpad(a)linux-thinkpad.org> wrote:
On 2025-04-02 18:24, mylesmorales1940(a)gmail.com wrote:
This is a new Ubuntu 22.04.5 Pro installation.
Initially up until
December 28, 2024 there was no issue a complete powering off.
Clicked on
the pop up screen to upgrade from 22.04 to 24.04 and this is when the issue
began. I have upgraded the bios from 1.75 to 1.80, followed and completed a
number of suggestions but the laptop will not turn off. Interesting enough
I am testing a dual-boot x470 with the same linux distro plus windows 11.
This issue does not happen on this laptop.
Any suggestions?
It could be a hardware issue. Any reason you're using Ubuntu 22.04 over
24.04 (the current LTS). What happens when you boot from Ubuntu live USB
image, can you shutdown it down from the command line, or from the gnome
menu?
Yves.
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