[ltp] R40 - mainboard replacement

[Suso Baleato]

That is an easy solution, Erasmo. But it is not intelligent nor ellegant.

Is it posible to understand your frustration. I'm suffering a similar
one: IBM answered me trying to transform a "problem" in a "feature"
when I asked them to solve the always-on fan of the buggy ThinkPad R51.
And this is also a fraud. Committed by a very big company: so it is
inmoral also. Identically it is not an intelligent answer from IBM: it
is just easy.

Read your warranty. When the tech people can't solve the problem, you
can use your incident number, sign and send them a reclamation. If IBM
can't solve the problem, it is your right to ask for substitution. Make
it in a way that can be further used to defend your rights using the
legal resources that allows your country. This is what I'm doing; it is
a burocratic and slow process, but well documented and conveniently
published in the internet can help others to take in consideration those
facts before buying because selling machines is the bussiness here.
Apple changed my failed IBook logic board, but my ThinkPad's fan is
still always on... one might not be very intelligent to decide who is
the best provider.

This will help IBM to respect their compromise with the customer and also
will help you making the thing easy to others. And if you decide to
break you motheboard it is your own decision, respectable only as the
IBM fraud is. But please do not ask this list on how to do it. Just
describe your R40 "feature"  and it will be easy to decide others to
buy it or not.



O 7/9/2004, "James Knott" <james.knott@rogers.com> escribiu:

>Erasmo Gargiulo wrote:
>> My thinkpad have a problem and is still covered by warraty, but the ibm
>> dont want recognize to me the changement of the mainboard. the only
>> possibility for me to not completely lose my computer is the definitive
>> sabotage of the mainboard.
>> There is somebody who can give me some advice on how to provoque a
>> permanent failure to the mainboard in order to obtain the under warranty
>> replacement of it by the ibm service?
>> Someone can help me, please?
>> Thank you!
>
>You're asking us to help you commit fraud?
>
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