[ltp] R40 - mainboard replacement

[Ted Potter]

Yes ! or better still prove with logic your side or point of view and
keep bending the issue. I recently had to do this with DELL, who
insisted the issue was "a corrupt operating system" and "everyone knows
the diagnostic logs always report errors that are meaningless" At that
point I insisted on having DELL contact MS to repeat that statement.

Finally a "senior technician" took over the case and decided that yes if
the hardware fails the diagnostic testing the hardware should be
replaced. Golly gee ! 

Let's put the science back in to computers.






On Tue, 2004-09-07 at 07:42, Suso Baleato wrote:
> That is an easy solution, Erasmo. But it is not intelligent nor ellegant.
> 
> Is it posible to understand your frustration. I'm suffering a similar
> one: IBM answered me trying to transform a "problem" in a "feature"
> when I asked them to solve the always-on fan of the buggy ThinkPad R51.
> And this is also a fraud. Committed by a very big company: so it is
> inmoral also. Identically it is not an intelligent answer from IBM: it
> is just easy.
> 
> Read your warranty. When the tech people can't solve the problem, you
> can use your incident number, sign and send them a reclamation. If IBM
> can't solve the problem, it is your right to ask for substitution. Make
> it in a way that can be further used to defend your rights using the
> legal resources that allows your country. This is what I'm doing; it is
> a burocratic and slow process, but well documented and conveniently
> published in the internet can help others to take in consideration those
> facts before buying because selling machines is the bussiness here.
> Apple changed my failed IBook logic board, but my ThinkPad's fan is
> still always on... one might not be very intelligent to decide who is
> the best provider.
> 
> This will help IBM to respect their compromise with the customer and also
> will help you making the thing easy to others. And if you decide to
> break you motheboard it is your own decision, respectable only as the
> IBM fraud is. But please do not ask this list on how to do it. Just
> describe your R40 "feature"  and it will be easy to decide others to
> buy it or not.
> 
> 
> 
> O 7/9/2004, "James Knott" <james.knott@rogers.com> escribiu:
> 
> >Erasmo Gargiulo wrote:
> >> My thinkpad have a problem and is still covered by warraty, but the ibm
> >> dont want recognize to me the changement of the mainboard. the only
> >> possibility for me to not completely lose my computer is the definitive
> >> sabotage of the mainboard.
> >> There is somebody who can give me some advice on how to provoque a
> >> permanent failure to the mainboard in order to obtain the under warranty
> >> replacement of it by the ibm service?
> >> Someone can help me, please?
> >> Thank you!
> >
> >You're asking us to help you commit fraud?
> >
> >--
> >The linux-thinkpad mailing list home page is at:
> >http://mailman.linux-thinkpad.org/mailman/listinfo/linux-thinkpad
-- 
Ted Potter
tpotter@techmarin.com
www.techmarin.com
yahoo: potterbigdog