[ltp] OT: Lenovo Return Policy Advice

[Michael B Allen]

On 2/18/08, Derek Dolney <nospam@dolney.com> wrote:
>
> On Mon, 2008-02-18 at 19:58 -0500, Michael B Allen wrote:
> > Sorry this is a little OT but I know people here are probably really
> > savvy about this sort of thing.
> >
> > I just got a brand new T61 and it's making all sorts of nasty noises
> > from the speakers and keyboard.
>
> This rang a bell for me. When I first got my T61, somehow the internal
> microphone gain was turned up all the way and the internal speaker, too.
> That gave a lot of screechy feedback, and pushing the keys made
> interesting echo sounds. It's probably a long shot, but check that your
> mics are turned down and/or mute your speakers before you return it.

I don't think that's the problem. To me more specific, if the power
cord is not connected, there is a high pitched sound coming from under
the escape key and when I click on links the speakers pop. Same
behavior in Linux and XP. Definitely something electrical and the
hardware support guys agreed.

Mike

> > So I want to return it but they won't take it unless I pay a whopping
> > 15% restocking fee AND shipping. They claim there must be one attempt
> > to repair it before they will accept the return without fees. I don't
> > want a brand new repaired laptop and I'm annoyed and just want my
> > money back.
> >
> > Anyone have any advice or did I just get screwed out of $200?