[ltp] Removing the pre-desktop area

[Tim Rademacher]

Hi,

I tried to get the CD as well. First I called the technical support line. I 
told, that I deleted the hidden partition on my t40p. He was very kind, told 
me, that it's not a problem and that a technician would give me a call later.

This technician told me, that it's _not_ possible to delete this hidden 
partition on a t40p. Even after telling him that fdisk _can_ very well 
destroy the partition, he didn't change his mind.

I'm very angry about this behaviour, in particular because I bought Software 
(WinXP) which I can't use.

This is now 6 weeks ago. I was on holiday and had no time to call these people 
again. However, the next notebook I buy, won't be an IBM...

Tim

Am Samstag, 25. Oktober 2003 13:03 schrieb Syd Hancock:
> > > First the only way you have to restore your XP installation (no
> > > great loss) but you gain about 3.5 Gb of drive space.  (I'm
> > > told you can request a replacement CD from IBM.  Has anyone
> > > done so?)
> >
> > They took a bit of persuading (I phone them then they had to
> > phone me 3 days later and I explain that I really do want them
> > etc.), but in the end they did so without a fee.
>
> I have had a similar experience this week getting an XP Pro recovery
> CD for a T23 in the UK. The laptop is still under warranty. The
> follow-up call was from a technical support guy - the moment I said
> that I knew it was unrecoverable because I had completely
> over-written the partition table there were no more questions and
> he authorised the CD to be sent out.
>
> Service was friendly and helpful - clearly aimed at the
> non-technical user, which is what you'd expect  - and no probing
> about how I had managed to do such a thing. I was concerned that
> they might say that I had invalidated the warranty or something.
>
> FWIW I did it by playing with a mandrake 8.2 install - which cannot
> read ntfs partitions, unlike 9.1 - too late at night to be thinking
> straight. There's an obvious moral to this story :-)
>
> Syd
> Norwich UK