[ltp] Re: Official test whether overheating is a warrany case?

[Philipp Kern]

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Robert,

am Thu, Jan 13, 2011 at 10:57:17AM -0500 hast du folgendes geschrieben:
> As an aside, people tend to have a low opinion of Lenovo's Depot
> service, as EasyServ is somewhat notorious for creating or worsening
> problems -- but that's just an issue for US users.  I have no idea how
> good their German support is.

I had bring-in service (which means mail-in) and had to live without the laptop
for a month.  (I had multiple warranty issues with the display and it always
took that long.)  So the quality of depot service isn't really better.

On-site service as provided by IBM (which ended at 31.12.2010 to my knowledge)
was clueful, it was just that Lenovo shipped them the wrong FRUs[1].  Don't know
who's doing it now.

The callcenter is in Eastern Europe nowadays.  They tend to talk a bad German,
are hard to understand, have difficulties to understand, aren't as clueful, but
generally responsibly in coordinating the repairs.  That part of Lenovo
certainly seems like less fun.[2]

Of course, Joachim being in India might make it even more crazy. :)

Kind regards
Philipp Kern

[1] So it might help if you dig up the FRU numbers by yourself.  After all
    Lenovo lists them.
[2] Furthermore they repeatedly tried the "you broke it yourself" excuse,
    together with the "you have on-site, but hey, as you did it yourself,
    you'll pay a huge lot if the technician determines that it was you"
    scare-off tactic.  But in the end, talking with the technician was
    nice and he also assured that it wasn't caused by me.  I might have been
    less lucky with depot service.

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